Return PolicyReturn Policy
Single orders, which are cancelled after they have been built are subject to a 20% restocking fee. Multiple orders which are cancelled after they have been built are subject to a 50% restocking fee.
Due to the perishable nature of the cookies, please ensure that someone will be available to receive your cookie delivery on the delivery date. We cannot be responsible for cookies that are damaged or spoiled due to any delivery issues.
All damaged shipments must be reported within 5 business days. We will make every effort to replace damaged items within this time, however we cannot be responsible for damage not reported within this time frame. Please keep all damaged merchandise and packaging as it may be requested by the carrier.
Goods ReturnedAny goods returned to GiftBasketsByOFK without prior authorization will not be refunded.The shipping costs of unauthorized returns will not be refunded.All goods authorized for return by GiftBasketsByOFK,must be in their original box and in good condition.No credits or replacements will be processed, until the returned merchandise is received by us.Shipping and handling charges are non-refundable.
Due to government regulations all baskets shipped to the USA are non-returnable and non-refundable.
Damaged GoodsAll damaged shipments must be reported within 5 business days. We will make every effort to replace damaged items within this time, however we cannot be responsible for damage not reported within this time frame. Please keep all damaged merchandise and packaging as it may be requested by the carrier.
Non-RefundableHoliday baskets which are returned to us, because we have been unable to deliver them for any reason are non-refundable.
Due to their nature, all holiday baskets, unless damaged, are non-refundable.
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